topic Re: When will my new phone be delivered in Archived Posts

When will my new phone be delivered

pauldellow — Tue, 03 Dec 2019 14:03:31 GMT

Hi,

I upgraded online on Friday and have had texts and emails through from EE confirming the change in tariff. I arranged for the phone to be delivered to my local store but, I have had no contact from DPD and when I try to track the order with the XKO number I was given no results are returned.

Any help appreciated

thanks

Re: When will my new phone be delivered

Chris_B — Tue, 03 Dec 2019 14:09:42 GMT

@pauldellow A XKO number is a order number not a tracking number and you’ll not get a tracking number or contact from DPD as it’s a store delivery. The store will contact you when it’s ready for collection.

Re: When will my new phone be delivered

Leanne_T — Tue, 03 Dec 2019 15:18:43 GMT

Afternoon @pauldellow

Thanks for posting on the community 🙂

If you have opted for delivery to an EE store when placing the order online, you’ll receive a DPD text to tell you when it’s going to arrive ready for you to collect.

To get the delivery and reference number looked into give us a call on 150, we will be able to check this for you 🙂

Thanks.

Leanne.