topic Re: P30 lite w/ xmas gift in Archived Posts

P30 lite w/ xmas gift

Robc86 — Tue, 26 Nov 2019 12:30:58 GMT

Hey

Wondering if someone can offer some information/advice.

Story so far...

Was at my local retail park and noticed EE had an Xmas offer for the p30 lite with free TV or Nintendo switch note I am already an EE customer (partners phone)

Rather than mess about in shop I figured I'd head home after shopping and order it online as I was due an upgrade anyways (currently on old VM package).

Completed the order website said at time phone was in stock for delivery within 2days max.

Received email containing order number and stating processing and will be back in touch sms/email.

Checked emails this morning nothing so decided to ring customer service. Having spoke to someone I've been informed it's out of stock....

She said something bout re processing it to which I replayed I don't want that as I'll loose the Xmas gift. So apparently I've bee. Put in to some thing called out of stock bin?

Not been told any time frames just to call back end of week.....

Am I going to get the Xmas gift?

What about the phone?

Any ideas on time frames?

Bit useless certainly not the same level of service I received originally when taking out the first contract...

Re: P30 lite w/ xmas gift

Chris_B — Tue, 26 Nov 2019 13:44:24 GMT

@Robc86 If the phones out of stock you’ll have to wait till is back in stock and you can not click the gift until 14 days have passed then the gift is sent out 30 days later.

Re: P30 lite w/ xmas gift

Robc86 — Tue, 26 Nov 2019 13:51:36 GMT

@Chris_B thanks for replying I fully understand I'll have to wait for the device to come back in to stock.... But it was apparently in stock when I ordered through the website? Having been told it is out of stock I wasent given a time frame just told I'm in the "out of stock bin" any ideas how long it takes to replenish stock?

Also regarding the Xmas gift. As my device selected (p30 lite) is out of stock would I still receive the sms in the same advertised time frame?

Or will I be left waiting for the device to deliver first before that process even starts.

Thanks for the reply

Re: P30 lite w/ xmas gift

Christopher_G — Tue, 26 Nov 2019 15:59:13 GMT

Hi @Robc86

Welcome to the community.

You'll get the text message after having the phone for 14 days.

You'll still be eligible for the free gift, as you've ordered within the eligibility period.

We'll be in contact once the phone's in stock.

Chris 🙂

Re: P30 lite w/ xmas gift

Robc86 — Tue, 26 Nov 2019 16:19:42 GMT

@Christopher_G thanks for the reply.

Any ideas how long it takes for the device to be restocked and then shipped?

At the moment I'm left with its in the out of stock bin and no time frame what so ever.

Xmas gift should be for Xmas right?

So if I'm waiting say 14days before I get device then another 14 days for gift sms I doubt I'd receive said gift in by the end January let alone Xmas?

Re: P30 lite w/ xmas gift

Christopher_G — Tue, 26 Nov 2019 16:53:09 GMT

Hopefully, soon @Robc86. Which colour and memory size did you choose?

As long as you've received the message before 13th December, your gift should arrive before Christmas.

Chris

Re: P30 lite w/ xmas gift

Robc86 — Tue, 26 Nov 2019 17:40:37 GMT

@Christopher_G the order was for the p30 lite peacock blue with 128gb storage. On a 10gb essential plan.

Re: P30 lite w/ xmas gift

Christopher_G — Tue, 26 Nov 2019 17:50:17 GMT

Thanks @Robc86 🙂

The current estimated guidance is that it'll be dispatched within 7 days.

Chris

Re: P30 lite w/ xmas gift

Robc86 — Tue, 26 Nov 2019 17:53:47 GMT

@Christopher_G well that's certainly alot better than " it's in the out of stock bin".

Thanks for the help I'll keep my eyes peeled for an email if nothing closer to the end of week I'll get back in touch.

Thanks again @Christopher_G

Re: P30 lite w/ xmas gift

Christopher_G — Tue, 26 Nov 2019 17:59:57 GMT

Not sure where this person got the 'out of stock bin' term from, but I don't like it, @Robc86. 🙂

It's on back-order. 🙂

Chris

Re: P30 lite w/ xmas gift

Robc86 — Wed, 27 Nov 2019 23:39:59 GMT

@Christopher_G

Sorry to pester you mate but was just wanting to update on my situation and clarify one or two points.

Having ordered the device originally on 25/11/19 and then phoning the morning of the 26th to find out its out of stock and on "back order" I decided to ring again this morning 27th to see if there was any update on my order.

Originally phoned and was told out of stock still but informed that I could in fact check stock at my local store rather than wait for the back order.

I gave my local ee shop a ring and they had one in stock but only in black they where willing to hold this for me untill I arrived.

Re-rung back through to customer service just to double confirm I could in fact head to the shop to deal with this order and also confirm change of color wouldn't hinder the situation which I was told was again no problem at all.

Fast forward an hour and I'm at my local ee store I explain to the store rep about what's happened and he proceeds to sort the order half way through he informs me it will have to be a new line as he couldn't get the same deal anymore. He rings through to cust service and explains to which they ask to speak to me and confirm that the original version I ordered is in fact I stock and they can sort my order so I let them continue there's mention that they have to send a Web form over to override the price and let me keep the deal which I was eligible for.

Having left the shop and getting home I've and email confirming device is on the way identical contract but no mention of gift and a lower price....

I rerung cust service who confirm a Web form has been sent and this should adjust the price and entitle me to my gift.

Now my questions and confusions are...

I've read that ill get an sms 5 days and 14days but can take upto 28 but often unlikely from purchase but obviously I've had the out of stock issue so would my start date be the 25 or today when the order actually completed (I have had dpd txt this evening) or would I have to wait for the Web form to be completed and sort of activated and how long would this approx take?

Sorry for the long winded ordeal hasent been straight forward at all lol

Re: P30 lite w/ xmas gift

Katie_B — Thu, 28 Nov 2019 09:34:28 GMT

Good Morning @Robc86 🙂

Thanks for coming back to us.

You will receive your first SMS 5 days from when you receive your device.

Are you aware when your device is due to be delivered?

Katie

Re: P30 lite w/ xmas gift

Robc86 — Thu, 28 Nov 2019 09:43:47 GMT

Hi @Katie_B thanks for replying.

Device is due for delivery by dpd today.