topic Re: Free Xmas Gift -Where's the text message? in Archived Posts

Free Xmas Gift -Where's the text message?

Scubatricky — Tue, 26 Nov 2019 18:14:09 GMT

Upgraded on 5th December to take advantage of a new Samsung A70 and free Toshiba TV. According to the information I should have received a text message 14 days after upgrading with the link to claim. It's now 21 days and no text message or link?

Is this a scam by EE? Or have they failed in their offer?

Re: Free Xmas Gift -Where's the text message?

Scubatricky — Tue, 26 Nov 2019 18:33:04 GMT

Got plenty of texts suggesting I upgrade. Even though I'd just upgraded! Starting your feel this is a scam and I should just cancel the upgrade contract?

Re: Free Xmas Gift -Where's the text message?

Northerner — Tue, 26 Nov 2019 18:57:36 GMT

Hi @Scubatricky

Give CS a call if you haven't received your text.

Thanks

Re: Free Xmas Gift -Where's the text message?

Jon_K — Wed, 27 Nov 2019 08:20:49 GMT

Hi @Scubatricky.

Welcome to the community.

You will receive the text between 15-30 days after upgrading.

Don't worry if you haven't got it straight away.

Jon