topic Re: Add to plan products in Archived Posts

Add to plan products

Kturner1 — Thu, 21 Nov 2019 09:08:36 GMT

I have ordered airpods as an add to plan order, yesterday. Recieved a confirmation email, but no delivery information. When I have tried to track the order nothing comes up and asks me to try again. Tried to contact someone and it just goes round in circles for automated messages

What's happening with the system at all

Re: Add to plan products

Chris_B — Thu, 21 Nov 2019 10:53:59 GMT

@Kturner1 Did you receive a tracking number? As XKN or XKO number is not a tracking number it’s just an order number.

Re: Add to plan products

Christopher_G — Thu, 21 Nov 2019 12:52:11 GMT

Hi @Kturner1

Welcome to the community and thanks for ordering.

Which option did you choose when you called? Did you call 150?

Chris

Re: Add to plan products

Kturner1 — Thu, 21 Nov 2019 19:15:11 GMT

I ordered online.

Mrs K Pennington

Re: Add to plan products

Kturner1 — Thu, 21 Nov 2019 19:40:16 GMT

I have recieved an order number only.

Re: Add to plan products

Christopher_G — Fri, 22 Nov 2019 08:37:30 GMT

OK thanks, @Kturner1

I recommend speaking to our Mobile Care team on 150, options 1, 2, then 1 again. They'll be able to check the order for you and let you know what's happening.

Let us know how you get on.

Chris 🙂