topic Re: Delivery issue with DPD in Archived Posts

Delivery issue with DPD

Carolyn66 — Thu, 21 Nov 2019 11:13:55 GMT

Hi placed an order on Saturday for my new iPhone 11, said it would be delivered Monday 18th, didn’t show. Then got a message from DPD saying it would be Tuesday... no show. AGAIN another message for Wednesday...no show. It’s meant to be coming today 21st however I spoke to DPD who said it hadn’t been scanned in the depot since Monday 18th?? Anyone else had an issue?? DPD are saying it’s ee fault??!! Thank you!

Re: Delivery issue with DPD

Chris_B — Thu, 21 Nov 2019 11:22:05 GMT

@Carolyn66 Call EE customer services about this so they can address the issue with DPD.

Re: Delivery issue with DPD

Carolyn66 — Thu, 21 Nov 2019 11:25:06 GMT

I can’t get through to customer services on the phone been in a queue for a good while. I’ve tried chatting online but no options have come up for the ee chat yet!

Re: Delivery issue with DPD

Katie_B — Thu, 21 Nov 2019 13:32:49 GMT

Good Afternoon @Carolyn66.

Thanks for coming to the community, I would love to see if I can help further.

You should now have a private message from myself for more information.

Speak soon,

Katie 🙂