topic Re: Web order in Archived Posts

Web order

Gazlea14 — Wed, 20 Nov 2019 20:59:48 GMT

I placed an order and was told Monday that I would get a message saying it would be delivered at my chosen shop today but haven't had a message and can't use the track facility online.

Order number xxxxxxxxxxx

Re: Web order

Chris_B — Wed, 20 Nov 2019 20:17:59 GMT

@Gazlea14 You will not receive tracking information if you’ve ordered it to a store as the store is the customer receiving the device and the store will contact you when your device is there

this is a public forum that you should not put your information on it.

Re: Web order

Leanne_T — Thu, 21 Nov 2019 08:36:19 GMT

Morning @Gazlea14

Thanks for coming to the community.

If you placed the order online for delivery to a store you would still receive a DPD text to tell you when it’s going to arrive ready for you to collect.

Have you had any texts from DPD?

If not, give our Mobile Care team a call they will check your account for you and give you an update on the order.

Let us know how you get on 🙂

Leanne.