topic Still not received my add to plan Samsung 43” 60Q tv!! in Archived Posts

Still not received my add to plan Samsung 43” 60Q tv!!

Christian_462 — Tue, 19 Nov 2019 23:10:49 GMT

Ordered my add to plan tv which was supposed to be delivered today, spoke to CS and 1 advisor told me it’s getting delivered by parcel force And the other by DPD. Searched my tracking number to see where my parcel is and says it hasn’t been shipped but on the EE CS system says it’s been shipped! I’m an employee and I’m not too happy about this.. I’ve also payed money upfront and going to be paying £55 a month for something that I haven’t received!!

Re: Still not received my add to plan Samsung 43” 60Q tv!!

Profile closed — Tue, 19 Nov 2019 23:43:54 GMT

Hi @Christian_462

Welcome to the EE Community,

unfortunately there is no account related access here on the community you would need to speak to the services team in order to get a update.

Thanks,

David.

Re: Still not received my add to plan Samsung 43” 60Q tv!!

Jon_K — Wed, 20 Nov 2019 08:44:57 GMT

Hi @Christian_462.

Welcome to the community.

As @Profile closed has mentioned, our Customer Care team will have access to your account and be able to provide you with an update.

Let us know how you get on.

Jon