topic Re: Accessories added to plan - delivery in Archived Posts

Accessories added to plan - delivery

Mlopez — Tue, 12 Nov 2019 21:02:34 GMT

Hi, I added 3 items to my plan, this was done Saturday. I had an email to explain that i would receive and email about delivery Today I recieved 2 of the 3 items (without warning), inside the small package with airpods and a watch there was a delivery note with all 3 items listed The 3rd item was a TV and it defo wasnt delivered. Is it normal for them to follow afterwards???

Re: Accessories added to plan - delivery

Chris_B — Tue, 12 Nov 2019 21:15:28 GMT

@Mlopez you need to call EE Customer Services ASAP as you should have received all three items if that’s what the delivery note says.

Re: Accessories added to plan - delivery

James_B — Wed, 13 Nov 2019 08:58:06 GMT

Hi @Mlopez,

Welcome to the EE Community. 🙂

That's great advice from @Chris_B. It sounds like the courier might have missed your other parcel.

Our Customer Care Team will be happy to help you with this.

Thanks

James