topic Re: Wrong Order in Archived Posts

Wrong Order

Jamie_123 — Mon, 11 Nov 2019 16:29:56 GMT

Hi, I recently ordered a Samsung Galaxy s10+

I had spoken to someone on the phone for extra information. and only realized on the day of the delivery that it's been changed to a Samsung Galaxy S10 512 GB which i did not want.

I've contacted about it but have heard nothing back and it is rather irritating.

To top it all off the order didn't even arrive today

From an unhappy Customer

Re: Wrong Order

Katie_B — Mon, 11 Nov 2019 17:40:26 GMT

Good Evening @Jamie_123.

Welcome to the community.

Did you receive email confirmation which confirmed your original order?

What was advised when you contacted our customer care team?

When was the order placed?

Speak soon,

Katie 🙂

Re: Wrong Order

Jamie_123 — Mon, 11 Nov 2019 17:48:21 GMT

I contacted customer service about it, they got back to me and they didnt really know how it happened.

But they're just going to place a new order and cancel the old one.

I did receive confirmation on the original order.

But then i received confirmation that the order was being sent complete with an account number. But it was the wrong phone.

I appreciate the reply back. 🙂

Re: Wrong Order

Katie_B — Mon, 11 Nov 2019 17:52:19 GMT

That's great to hear @Jamie_123.

Did they say your new phone be with you tomorrow?

Katie 🙂

Re: Wrong Order

Jamie_123 — Mon, 11 Nov 2019 18:00:40 GMT

Just waiting for a call back on confirmation with the order.

🙂

Re: Wrong Order

Katie_B — Mon, 11 Nov 2019 18:20:45 GMT

Perfect @Jamie_123.

Please let me know if you have any further questions,

Katie 🙂

Re: Wrong Order

Jamie_123 — Mon, 11 Nov 2019 20:37:04 GMT

Should be here by tommorow, and everything is sorted.

Thanks for the reply however

🙂

Re: Wrong Order

Leanne_T — Tue, 12 Nov 2019 09:00:02 GMT

Glad you got your order sorted @Jamie_123

Come back to the community anytime.

Leanne 🙂