topic Re: Order in Archived Posts

Order

Zaraja — Wed, 06 Nov 2019 08:13:30 GMT

Hi, I’m currently with o2 but my contract is now up and I’ve seen a better deal on EE.

I ordered a phone online yesterday just after 1pm. I received an email straight after with a xko number but I haven’t received anything since then.

How long does it normally take? I’m guessing they have to do credit checks etc but I thought they were all done at the time of purchase. Thanks

Re: Order

Christopher_G — Wed, 06 Nov 2019 10:25:55 GMT

Hi @Zaraja

Welcome to the community. 🙂

It's usually processed and dispatched by DPD pretty quickly. You would have received an email from us by now if there were a problem with the credit check.

Was the phone you ordered in stock? Have you had anything from DPD yet?

Chris

Re: Order

Zaraja — Wed, 06 Nov 2019 11:36:35 GMT

Hi Chris, thanks for the reply.
It said the phone was in stock and usually dispatched within 1 day. I still haven’t received anything from EE or the DPD

Thanks

Sent from my iPhone

Re: Order

Christopher_G — Wed, 06 Nov 2019 11:43:21 GMT

Cool, thanks @Zaraj

If you're worried about your order, our Mobile Care team would be able to check it for you.

There are some contact numbers and a link for the live chat service under the 'EE' section of the get in touch help page.

Chris 🙂