https://community.ee.co.uk/t5/Archived-Posts/Trade-in-Query/m-p/836810#M302186 <P>I received an email confirming my trade in pack is being sent to me, however there is a 14 day wait the phone I have ordered &amp; the cut off day does not allow time for the phone to arrive. I do not want to have to pay the £175.00 fine.&nbsp;</P><P>Is the email confirming my order is ready and being sent or?&nbsp;</P> Fri, 01 Nov 2019 14:07:11 GMT NicolaWx 2019-11-01T14:07:11Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in-Query/m-p/836810#M302186 <P>I received an email confirming my trade in pack is being sent to me, however there is a 14 day wait the phone I have ordered &amp; the cut off day does not allow time for the phone to arrive. I do not want to have to pay the £175.00 fine.&nbsp;</P><P>Is the email confirming my order is ready and being sent or?&nbsp;</P> Fri, 01 Nov 2019 14:07:11 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in-Query/m-p/836810#M302186 NicolaWx 2019-11-01T14:07:11Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in-Query/m-p/836836#M302187 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/633140">@NicolaWx</a></P> <P>&nbsp;</P> <P>Thanks for coming here.</P> <P>&nbsp;</P> <P>The trade in pack will arrive separate to your device, when your phone is on its way you will get a text from DPD to let you know the day before the delivery <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>If you get in touch with our Mobile Care team on 150, they will be able to help and make sure you are not charged before your phone arrives <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Fri, 01 Nov 2019 15:12:45 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in-Query/m-p/836836#M302187 Leanne_T 2019-11-01T15:12:45Z