topic Still no dispatch of order in Archived Posts

Still no dispatch of order

DaleMitchell_1 — Fri, 01 Nov 2019 08:15:52 GMT

Ordered an upgrade phone, was told be dispatched within one day, been longer than that and still not been contacted. Anyway of checking my order has been acknowledged or when i am going to recieve the phone?

Re: Still no dispatch of order

Chris_B — Fri, 01 Nov 2019 08:29:31 GMT

@DaleMitchell_1 Give customer services call about this.

Re: Still no dispatch of order

James_B — Fri, 01 Nov 2019 10:04:44 GMT

Hi @DaleMitchell_1,

Welcome to the EE Community. 🙂

Which phone did you order?

Thanks

James

Re: Still no dispatch of order

Welshblonde76 — Fri, 01 Nov 2019 12:52:31 GMT

I have the same thing.

i upgraded last Friday choosing a phone that was in stock.

ive heard nothing since.

Re: Still no dispatch of order

Leanne_T — Fri, 01 Nov 2019 13:10:17 GMT

Hi there @Welshblonde76

Welcome to the community.

If you give our Mobile Care team a call on 150, they will be able to access your account and check your order 🙂

Let me know how you get on.

Leanne.