topic Re: Why haven't i been contacted about store delivery in Archived Posts

Why haven't i been contacted about store delivery

famriley — Mon, 28 Oct 2019 12:36:06 GMT

Hi I Placed an order online, I had conformation email, but not heard anything since, I placed an order the same way a few weeks back for my sons new phone and no acknowledgement until i phoned 3 days later, is this standard?

Re: Why haven't i been contacted about store delivery

Chris_B — Mon, 28 Oct 2019 13:18:11 GMT

@famriley When did you place the order ?

Re: Why haven't i been contacted about store delivery

Christopher_G — Mon, 28 Oct 2019 14:46:42 GMT

Hi @famriley

Welcome to the community.

When did you order? You should receive a message from DPD the day before and morning of delivery, even if it's to the store.

Chris

Re: Why haven't i been contacted about store delivery

famriley — Tue, 29 Oct 2019 08:40:52 GMT

Order ref: xko*********

Ordered last night / this morning and not a single response same happened 2 weeks ago when I ordered my sons iPhone 3 days after I ordered I had to chase order up via phone because not a single response was given. Disgraceful customer service.

Mod edit: [please don't post personal information]

Re: Why haven't i been contacted about store delivery

famriley — Tue, 29 Oct 2019 08:40:22 GMT

Order ref xko*********

Ordered last night or this morning and not a single response same happened 2 weeks ago when I ordered my sons iPhone 3 days after I ordered I had to chase order up via phone because not a single response was given. Disgraceful customer service.

Mod edit: [please don't post personal information]

Re: Why haven't i been contacted about store delivery

Katie_B — Tue, 29 Oct 2019 08:39:38 GMT

Good Morning @famriley.

What phone did you order?

Please also provide me with the colour and memory size so I can look into this further for you.

Katie 🙂