topic Re: Email confirmation of upgrade even after upfront payment was declined in Archived Posts

Email confirmation of upgrade even after upfront payment was declined

BakerPhone100 — Sat, 26 Oct 2019 00:37:05 GMT

I upgraded my phone yesterday however my upfront payment was declined. Despite this I still got an email and order number confirming my upgrade? Is there anything I need to do?

Re: Email confirmation of upgrade even after upfront payment was declined

Northerner — Sat, 26 Oct 2019 06:43:41 GMT

Hi @BakerPhone100

That might be an automated message. I suggest you call EE on 150 to confirm your order.

Thanks

Re: Email confirmation of upgrade even after upfront payment was declined

BakerPhone100 — Sat, 26 Oct 2019 10:38:05 GMT

Hi, thanks for your reply. The email did give me an order number so wasn’t just any old confirmation... will still call however. Thanks!