topic Re: Upgraded but not received phone or any texts in Archived Posts

Upgraded but not received phone or any texts

Adzco — Thu, 24 Oct 2019 17:21:06 GMT

I upgraded to the new Google Pixel on the 17th and was told by email that I would receive it when it's released today (24th). I've not had any texts to show my order is progressing at all and my order number won't work in the order tracker. I can't see any proof on my account that I've upgraded besides an email with an order number.

Any idea where it's up to and if its even being processed yet?

Thanks

Re: Upgraded but not received phone or any texts

Northerner — Thu, 24 Oct 2019 18:24:36 GMT

Hi @Adzco

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Upgraded but not received phone or any texts

Adzco — Thu, 24 Oct 2019 19:08:20 GMT

Hi,

As stated in my original message, the order tracker won't work with my order number, it doesn't seem to recognise it.

Re: Upgraded but not received phone or any texts

Chris_B — Thu, 24 Oct 2019 19:57:12 GMT

@Adzco A order number is not a tracking number.

Re: Upgraded but not received phone or any texts

Adzco — Thu, 24 Oct 2019 21:18:22 GMT

On the tracker screen it asks for an order reference number. This is the only number I have received. Where would I find a 'tracking number?

Re: Upgraded but not received phone or any texts

James_B — Fri, 25 Oct 2019 07:27:44 GMT

Hi @Adzco,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James