topic Re: full cover with free screen protection bundle, phone arrived but no bundle? in Archived Posts

full cover with free screen protection bundle, phone arrived but no bundle?

ch_87 — Fri, 20 Sep 2019 11:40:21 GMT

Hi, I received my new phone but should also be receiving a free screen protection bundle as I took out full cover, any idea when this will arrive?

Re: full cover with free screen protection bundle, phone arrived but no bundle?

Northerner — Fri, 20 Sep 2019 11:48:20 GMT

Hi @ch_87

Within 14 days.

Thanks

Re: full cover with free screen protection bundle, phone arrived but no bundle?

Jon_K — Fri, 20 Sep 2019 14:13:46 GMT

Hi @ch_87.

Thanks for coming to the community 🙂

As @Northerner has mentioned, you will usually receive the bundle within 14 days of taking the cover.

Let us know if you don't get it within the 14 days.

Jon

Re: full cover with free screen protection bundle, phone arrived but no bundle?

ch_87 — Thu, 10 Oct 2019 19:16:27 GMT

Hi,

I still have not received this bundle.

thanks

claire

Re: full cover with free screen protection bundle, phone arrived but no bundle?

Leanne_T — Fri, 11 Oct 2019 06:44:06 GMT

Hi @ch_87

Thanks for coming back to us.

I have sent you a private message on here for some details.

Speak soon.

Leanne 🙂

Re: full cover with free screen protection bundle, phone arrived but no bundle?

Josequeen — Wed, 23 Oct 2019 11:36:15 GMT

I’ve had my phone for over two weeks now and still not received my screen protector or case and have had little help from the customer services on the phone. Does anyone know how to sort this?

Re: full cover with free screen protection bundle, phone arrived but no bundle?

Leanne_T — Wed, 23 Oct 2019 13:43:58 GMT

Hello @Josequeen

Welcome to the community.

Did you originally place your order over the phone/online or in an EE Store?

What did our Mobile Care team advise when you spoke to them?

Leanne 🙂