topic Re: Unable to continue checkout process in Archived Posts

Unable to continue checkout process

Aleksskal — Tue, 15 Oct 2019 20:25:59 GMT

I am currently trying to pre-order the new Pixel 4 phone. The problem occurs when I have filled out the "Personal Details" section during checkout. After I have filled out the entire section and click "Continue to next step", it just scrolls to the top of the page and say this

"Must be at least 2 characters long, and must only contain letters and spaces."
"Please correct the errors below."

However, there are no errors in the document. No fields are marked red, all fields appear to be correct (and filled out if mandatory). I have tried typing all fields all over again, even started the whole checkout process multiple times, but only to get the same error. I have also tried on Chrome, Firefox and Edge just to receive the same error. How can I progress past this?

Re: Unable to continue checkout process

Christopher_G — Wed, 16 Oct 2019 08:11:48 GMT

Hi @Aleksskal

Welcome to the community. Sorry to hear that you've had problems ordering.

Have you been able to put your order through since you posted?

Chris

Re: Unable to continue checkout process

Aleksskal — Wed, 16 Oct 2019 09:06:18 GMT

Hi Chris

No, I haven't. I tried again this morning on my phone but the exact same thing happened.

Re: Unable to continue checkout process

Christopher_G — Wed, 16 Oct 2019 09:39:16 GMT

Could you try it once more please, @Aleksskal?

If it still doesn't work, I recommend getting in touch with our Mobile Care team to see if they can process this for you.

Chris