topic Re: No order confirmation for an add to plan? in Archived Posts

No order confirmation for an add to plan?

Mrbaldwin — Thu, 30 May 2019 09:08:26 GMT

I ordered a TV with add to plan on Saturday, I had no email or texts regarding confirmation. Called CS on Tuesday to be told it's gone to DPD. No reference or anything was given. Cannot track the order on EE or DPD. Add to plan is on my bill and I paid upfront and have no idea when the product is coming...

Re: No order confirmation for an add to plan?

Chris_B — Thu, 30 May 2019 09:11:19 GMT

@Mrbaldwin DPD will text you the day of delivery with a time slot, you’ll be given the chance to change this time also. If I remember correctly you’ll get a confirmation also the day before about a delivery to your address from DPD.

Re: No order confirmation for an add to plan?

Mrbaldwin — Thu, 30 May 2019 09:53:21 GMT

Just arrived via parcelforce. Luckily I'm off work.

Re: No order confirmation for an add to plan?

Leanne_T — Thu, 30 May 2019 12:08:30 GMT

Hi @Mrbaldwin

Thanks for letting us know you have received your TV.

Come back to the community anytime.

Re: No order confirmation for an add to plan?

Neon2 — Thu, 10 Oct 2019 07:49:55 GMT

Hi, how long did you wait after placing the order? I myself ordered a tv and i was told next day deliver but i still havent recieved it. Thanks

Re: No order confirmation for an add to plan?

James_B — Thu, 10 Oct 2019 07:54:42 GMT

Hi @Neon2,

Welcome to the EE Community. 🙂

When did you place your order?

Have you received any tracking information from DPD?

Thanks

James

Re: No order confirmation for an add to plan?

Mrbaldwin — Thu, 10 Oct 2019 08:26:16 GMT

Was two days, via parcelforce no confirmation was given