topic Re: No info on tracker in Archived Posts

No info on tracker

AnnNi — Tue, 08 Oct 2019 09:00:14 GMT

I ordered my upgrade to Huawei p30 11 days ago and when trying to track the delivery, it's saying can not show any info. When I've done the order, it was in stock; and even now, it still saying in stock. Will I still receive it? How can I know when?

Re: No info on tracker

Schockwave — Tue, 08 Oct 2019 11:18:03 GMT

Hello @AnnNi ,

Welcome to the community,

I would suggest you ring customer service to find out what is happening to your order, as they are the ones, who can tell you what is going on, there is no account access here in the forums.

Re: No info on tracker

Leanne_T — Tue, 08 Oct 2019 14:16:27 GMT

Afternoon @AnnNi

Thanks for coming here.

If you get in touch with our Mobile care team on 150, they will be able to get your order looked into and give you an update.

Let us know how you get on.

Leanne 🙂

Re: No info on tracker

AnnNi — Tue, 08 Oct 2019 14:28:31 GMT

Apparently the order was not made properly. Not sure what happened, but the ee upgrade team is now helping. Thanks

Re: No info on tracker

Leanne_T — Tue, 08 Oct 2019 14:40:03 GMT

Thanks for coming back and letting me know @AnnNi

Hope you get your phone soon 🙂

Re: No info on tracker

Schockwave — Wed, 09 Oct 2019 11:16:48 GMT

@AnnNi , glad you got it sorted and hope you get your item soon, wondered whether it was something like that and thank you for coming and letting us know.