topic 48 hours after I ordered a new phone still not dispatched in Archived Posts

48 hours after I ordered a new phone still not dispatched

Halifaxmack72 — Wed, 02 Oct 2019 12:18:25 GMT

What a great start with ee,48 hours after becoming a customer my new phone still not yet dispatched,where is it? Will I be charged still for whole month?

Re: 48 hours after I ordered a new phone still not dispatched

Chris_B — Wed, 02 Oct 2019 12:47:48 GMT

@Halifaxmack72 What phone ?

Re: 48 hours after I ordered a new phone still not dispatched

Halifaxmack72 — Wed, 02 Oct 2019 13:54:35 GMT

Samsung s10 plus in black

Re: 48 hours after I ordered a new phone still not dispatched

Katie_B — Wed, 02 Oct 2019 16:15:02 GMT

Good Evening @Halifaxmack72.

Thanks for coming to the community.

The online shop states the device is in stock and available to order.

I have sent you a private message, please take a look and get back to me.

Katie 🙂

Re: 48 hours after I ordered a new phone still not dispatched

Halifaxmack72 — Fri, 04 Oct 2019 13:11:37 GMT

Solution? No one can tell me exactly when the phone will be dispatched but the money has been taken.all I've been told is wait another 72 hours

Re: 48 hours after I ordered a new phone still not dispatched

James_B — Fri, 04 Oct 2019 14:33:39 GMT

Hi @Halifaxmack72,

I've removed the solution tag for you.

Thanks

James

Re: 48 hours after I ordered a new phone still not dispatched

Halifaxmack72 — Mon, 07 Oct 2019 02:12:09 GMT

And still waiting! Not even a sim card dispatched getting very frustrated!!!!!!!

Re: 48 hours after I ordered a new phone still not dispatched

Christopher_G — Mon, 07 Oct 2019 12:01:02 GMT

Hi @Halifaxmack72

I'm sorry to hear that you haven't been contacted.

I've sent you a private message.

Chris

Re: 48 hours after I ordered a new phone still not dispatched

Halifaxmack72 — Mon, 07 Oct 2019 19:15:04 GMT

Why can't I just pick one up from the ee shop I asked it be delivered to instead then at least I've got a phone.im incredibly disappointed with the service so far