topic Re: Not received and update on my order in Archived Posts

Not received and update on my order

graciexx — Sat, 05 Oct 2019 18:38:00 GMT

Hi,

I ordered my upgrade on the 3rd of October. It says I will receive a text to pick a delivery slot, yet I’ve not received anything since? Should of I heard by now? Starting to worry I won’t be getting my new phone any time soon.

many thanks

Grace

Re: Not received and update on my order

Chris_B — Sat, 05 Oct 2019 19:51:25 GMT

@graciexx depending how no what you ordered you might have to wait for that device type to be allocated to you.

Re: Not received and update on my order

Leanne_T — Sun, 06 Oct 2019 09:11:02 GMT

Hi there @graciexx

Welcome to the community and thanks for upgrading 🙂

What phone did you order?

Have you received an email or text confirming your order?

Speak shortly 🙂

Leanne.

Re: Not received and update on my order

graciexx — Sun, 06 Oct 2019 14:00:19 GMT

iPhone XS. I receive and email saying thank you for your order. Saying I’ll get a text to pick a delivery slot but not received anything since

Re: Not received and update on my order

Leanne_T — Mon, 07 Oct 2019 07:38:02 GMT

Hi @graciexx

Thanks for coming back to me.

Do you have an order number showing on your email conformation, this will be a ten to 12-character number ?

If you do, can you track your order online?

Let me know how you get on 🙂

Leanne.