topic Re: Am I getting my phone? in Archived Posts

Am I getting my phone?

Solstic — Sun, 06 Oct 2019 10:58:38 GMT

Hey,

I've had a confirmation email come through for my new phone contract but haven't been charged for any of the upfront fees. Not sure why.. having given across all of my bank details, getting a confirmation email ect but nothing since I'm now beginning to worry that something isn't right. Surely EE should have had the £36 upfront payment taken by now?

Thanks for your help

Re: Am I getting my phone?

Solstic — Sun, 06 Oct 2019 11:04:39 GMT

Hey,

Thanks for your help

Re: Am I getting my phone?

Chris_B — Sun, 06 Oct 2019 13:09:12 GMT

@Solstic EE will take payment when a device is allocated to you. You could always give customer services a call.

Re: Am I getting my phone?

Leanne_T — Mon, 07 Oct 2019 07:10:28 GMT

Good Morning @Solstic

Thanks for coming here 🙂

It could be the payment is pending if you have ordered over the weekend 🙂

Is the payment showing today for you?

If not, our Mobile Care team will be happy to check your order for you, if you give them a call on 150.

Let me know how you get on.

Leanne 🙂