topic Re: free gift in Archived Posts

free gift

Katie341 — Sat, 07 Sep 2019 14:55:06 GMT

I purchased the google pixel 3a contract and have paid my first bill. When can I choose the free gift?

Re: free gift

Chris_B — Sat, 07 Sep 2019 14:58:11 GMT

@Katie341 Not until you’ve had the device for around 15-30 days.

Re: free gift

Northerner — Sat, 07 Sep 2019 16:12:02 GMT

Hi @Katie341

On sales page it tells you the timescale:

Offer ends 02.09.19. Available to new and existing customers. 24 month minimum term. From £34/month with £30 upfront cost for 10GB of data, or more. Price per month depends on your mobile plan. Subject to credit check. Monthly charges assume online billing. Data allowance can be used in UK & EU/EEA. 15GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. You own device 6 months from plan start date. Personal use only. Free Gift on us Offer: A choice of one gift from either: Sonos one, 1TB Xbox One S All-Digital Edition plus 3 games, or B&O Beoplay H4 headphones. Available to new and existing customers purchasing a Google Pixel 3a or 3aXL on 10gb plan or above. Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged. We’ll send an SMS with your T&C within 5 working days of your purchase. We’ll send you another SMS within 30 days of your purchase with a link to claim your free gift. Free gift will be delivered to your billing address within 5 days of claiming. If your account falls into arrears, your gift will not be delivered until any outstanding balance is paid. Any outstanding balance must be paid before 31st October 2019, or you will no longer be eligible to receive your free gift. If you choose to cancel your contract with us within the first 12 months, for any reason, you must return your free gift within 14 days of cancellation. If you don’t you’ll be charged the cost of buying the gift from EE without a promotional offer. Offer cannot be combined or used in conjunction with any other offer, discount or promotion. Terms apply.

Thanks,

Re: free gift

Leanne_T — Sun, 08 Sep 2019 08:47:05 GMT

Morning @Katie341

Welcome to the community.

As @Northerner has advised, we will send you a text with your terms and conditions within 5 working days of your purchas

We’ll send you another text within 30 days of your purchase with a link to select and claim your free gift.

Your free gift will be delivered to your billing address within 5 days of claiming.

Leanne 🙂

Re: free gift

Katie341 — Sat, 21 Sep 2019 15:18:48 GMT

It has now been 41 days and I still awaiting this message to claim a free gift.

Re: free gift

Leanne_T — Sun, 22 Sep 2019 06:48:26 GMT

Hi @Katie341

Thanks for coming back to us.

I have sent you a private message on here for some details.

Speak soon 🙂

Leanne.

Re: free gift

Gwood84 — Fri, 04 Oct 2019 15:06:55 GMT

Hi,

I'm in the same position. Have paid my first bill. It has been over 30 days and no text regarding the free gift. What do I do next?

Thanks

Re: free gift

Katie_B — Fri, 04 Oct 2019 16:40:12 GMT

Good Evening @Gwood84.

Welcome back to the community.

When was your order placed?

Speak soon,

Katie 🙂

Re: free gift

Gwood84 — Fri, 04 Oct 2019 19:26:18 GMT

Hi,Order was placed 1st September.Thanks :)Sent from my Samsung Galaxy smartphone.

Re: free gift

James_B — Sat, 05 Oct 2019 08:09:16 GMT

Hi @Gwood84,

Please get in touch so our Customer Care Team can chase this up for you.

Thanks

James