topic Re: If I get my phone delivered do I set it up my self in Archived Posts

If I get my phone delivered do I set it up my self

nicoleallison34 — Thu, 03 Oct 2019 12:08:27 GMT

Looking at ordering online and getting delivered to my house.... Is the sim card already in there with my current number on ? I'm doing a phone/SIM contract on Samsung A70

Re: If I get my phone delivered do I set it up my self

Schockwave — Thu, 03 Oct 2019 12:23:52 GMT

Hello @nicoleallison34 ,

Welcome to the community,

Yes, you set it up yourself. If you are a new customer and not had a SIM card from EE, then you will receive a new SIM card with instructions how to activate it, but if you already have a SIM card with EE and are using the same number, then you can just put your SIM card in the new phone and set up your phone yourself.

If you have another phone with all your contacts, photos etc.., you may want to back them up, so that you can put them on your new phone.

You may also want to download the guide for your phone, which should give you plenty of help.

Re: If I get my phone delivered do I set it up my self

nicoleallison34 — Thu, 03 Oct 2019 12:36:55 GMT

Do you know how long it takes to deliver?

Re: If I get my phone delivered do I set it up my self

Schockwave — Thu, 03 Oct 2019 13:03:25 GMT

@nicoleallison34 , You should receive updates when the phone will be delivered, once you have a tracking number you can track it, but it also depends whether the phone is in stock.

Re: If I get my phone delivered do I set it up my self

nicoleallison34 — Thu, 03 Oct 2019 13:22:51 GMT

When would the new contract start?

Re: If I get my phone delivered do I set it up my self

Jon_K — Thu, 03 Oct 2019 15:51:08 GMT

Hi @nicoleallison34.

The contract would start on the day that the phone is sent out to you.

If it's a brand new line, it would be from when the SIM card is activated.

Jon