https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824279#M301750 <P>I upgraded to a galaxy s10 ( as good as new ). I have received my order number from EE and the upfront cost of £50 has already been taken out of my account. But after 2 weeks after I upgraded I am still waiting on delivery conformation or a date. Is there anything more I can do, or just wait it out. Thanks&nbsp;</P> Thu, 03 Oct 2019 13:08:10 GMT Dmather97 2019-10-03T13:08:10Z https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824279#M301750 <P>I upgraded to a galaxy s10 ( as good as new ). I have received my order number from EE and the upfront cost of £50 has already been taken out of my account. But after 2 weeks after I upgraded I am still waiting on delivery conformation or a date. Is there anything more I can do, or just wait it out. Thanks&nbsp;</P> Thu, 03 Oct 2019 13:08:10 GMT https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824279#M301750 Dmather97 2019-10-03T13:08:10Z https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824282#M301751 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/609229">@Dmather97</a>&nbsp;,</P> <P>&nbsp;</P> <P>Welcome to the community,</P> <P>&nbsp;</P> <P>Have you tracked your order to see what it says, if you have a tracking number? Otherwise I would suggest ringing customer service, as they can take a look for you.</P> Thu, 03 Oct 2019 13:12:32 GMT https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824282#M301751 Schockwave 2019-10-03T13:12:32Z https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824290#M301752 <P>Yeah I have tried to track the order and it said this information is not available right now, but it does recognise the number. Thanks I'll try that now.&nbsp;</P> Thu, 03 Oct 2019 13:18:11 GMT https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824290#M301752 Dmather97 2019-10-03T13:18:11Z https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824293#M301753 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/609229">@Dmather97</a>&nbsp;, You are welcome, could be that the phone is not in stock and EE are awaiting stock.</P> Thu, 03 Oct 2019 13:19:59 GMT https://community.ee.co.uk/t5/Archived-Posts/My-upgrade-still-hasn-t-arrived-after-2-weeks-of-waiting/m-p/824293#M301753 Schockwave 2019-10-03T13:19:59Z