topic Re: Iphone 11 pro max delivery in Archived Posts

Iphone 11 pro max delivery

Chris89 — Fri, 27 Sep 2019 07:14:00 GMT

Still not word on delivery, was told Id know by now.....yawn

Re: Iphone 11 pro max delivery

Northerner — Fri, 27 Sep 2019 07:33:08 GMT

Hi @Chris89

Have you checked EE order tracking?

Thanks

Re: Iphone 11 pro max delivery

Chris89 — Fri, 27 Sep 2019 07:40:00 GMT

Yes, have checked order tracking. Still says details unavailable. Was told within 7 days when ordered which runs out tomorrow

Re: Iphone 11 pro max delivery

Northerner — Fri, 27 Sep 2019 08:10:19 GMT

Hi @Chris89

You will need to check with EE CS on 150 if the tracker isn't available. There is no account access on these forums.

Thanks

Re: Iphone 11 pro max delivery

James_B — Fri, 27 Sep 2019 09:51:55 GMT

Hi @Chris89,

Welcome to the EE Community. 🙂

Were Customer Care able to give you an update on your order?

Which model are you waiting for?

Thanks

James

Re: Iphone 11 pro max delivery

Chris89 — Fri, 27 Sep 2019 10:55:11 GMT

Nope, Customer Care don’t have a clue either - very unhelpful!

Re: Iphone 11 pro max delivery

Chris89 — Fri, 27 Sep 2019 10:55:39 GMT

Pro Max 64GB Silver

Re: Iphone 11 pro max delivery

James_B — Fri, 27 Sep 2019 11:08:06 GMT

Hi @Chris89,

Sorry, that particular model is currently out of stock.

If you'd like to switch to a different model, please get in touch with Customer Care who'll be happy to run through the alternatives with you.

If you'd prefer to wait, we are sending out back orders on a first come first service basis, as stock arrives. You'll receive a text with tracking details from DPD as soon as it is on its way to you.

Thanks

James

Re: Iphone 11 pro max delivery

Chris89 — Fri, 27 Sep 2019 11:09:47 GMT

It wasn’t out of stock when I placed my order a week ago!

Re: Iphone 11 pro max delivery

Chris89 — Sat, 28 Sep 2019 01:45:33 GMT

Going to cancel and move to 3. They have stock and can tell you when you’ll get it instead of fobbing you off passing you from department to department. EE basically tell you what you want to hear to sell the contract. 3 could not have been more helpful and can get me the phone in 24hrs!

Re: Iphone 11 pro max delivery

Christopher_G — Sat, 28 Sep 2019 09:49:55 GMT

I'm sorry to hear that, @Chris89.

Have a chat with our Mobile Care team. Let them know about your conversation with Three.

Hopefully they can help.

Chris

Re: Iphone 11 pro max delivery

Chris89 — Sat, 28 Sep 2019 12:19:19 GMT

I did this morning, they just put me through to cancellations no questions asked, its the quickest I have ever been dealt with, great service once again. Phone coming tomorrow with 3!

Re: Iphone 11 pro max delivery

luke_ttid — Tue, 01 Oct 2019 14:05:17 GMT

same situation here...

I ordered on release day as that was the first day I was eligible to upgrade and was told my 512GB Midnight Green Pro Max would be with me the next day. Great!

The next day came and went and nothing called again on Monday and was told within 14 days. Called back the same day to confirm this and was then told within 7 days but it should be before that. 7 days came and went called today and now being told with 28 DAYS from the date of order on the 20th!

I told the lady that Three had stock available the next day and she asked if I'd like to cancel my order and go with Three!

It's lie after lie meanwhile, my current iPhone X's value is just depreciating and I am loosing out on money

Re: Iphone 11 pro max delivery

Chris89 — Thu, 03 Oct 2019 07:14:07 GMT

They’ve outdone themselves! Convinced me to cancel my order and re order an iphone they had in stock, guaranteed me the delivery and did not turn up! Lied again!!! Reported to the ombudsman

Re: Iphone 11 pro max delivery

Katie_B — Thu, 03 Oct 2019 10:39:54 GMT

Hi there @Chris89.

I would love to take a further look into this for you.

What device did you order? I will also need the memory size and colour.

You should also have a private message for further information.

Speak soon,

Katie 🙂