topic Re: Ordered additional device - with free gift. Gift has never arrived in Archived Posts

Ordered additional device - with free gift. Gift has never arrived

Jill10 — Wed, 02 Oct 2019 10:29:34 GMT

xkoxxxxxxxxx - order number

Order placed on 31August 2019 - got email re delay due to item being out of stock. Phoned last week and was phone sent out at this time. Asked which free gift was requested advised call handler x- box. Phone arrived but no x box ? Please can you advise

[mod edit: please do not post personal information son the public board. Thanks!]

Re: Ordered additional device - with free gift. Gift has never arrived

Christopher_G — Wed, 02 Oct 2019 12:31:41 GMT

Hi @Jill10

Welcome to the community. 🙂

Which phone did you order?

Chris

Re: Ordered additional device - with free gift. Gift has never arrived

spa3900 — Wed, 02 Oct 2019 12:48:37 GMT

I am having the exact same problem. On hold via phone to EE right now.

I got a text today basically saying i'm not getting the free gift. I would expect this text is coming your way very soon!

Re: Ordered additional device - with free gift. Gift has never arrived

Jill10 — Wed, 02 Oct 2019 13:50:12 GMT

Pixel 3a

Re: Ordered additional device - with free gift. Gift has never arrived

Leanne_T — Wed, 02 Oct 2019 16:03:18 GMT

Hi there @Jill10

Thanks for coming back to us.

I have sent you a private message on here for some details.

Speak soon 🙂

Leanne.