topic Re: Do I NEED to call EE in Archived Posts

Do I NEED to call EE

adamlee2401 — Mon, 30 Sep 2019 18:08:31 GMT

Hi I placed an order for a pay monthly sim at midnight yesterday and I've only received the order email which shows my order number, order date and what I ordered. It says at the top of the email "Please call to discuss your order"

Do I need to call to get my order and if I do is there any other way I can confirm it?

Re: Do I NEED to call EE

Chris_B — Mon, 30 Sep 2019 18:42:38 GMT

@adamlee2401 if you’ve been requested to call customer services as you have been then you need to call.

Re: Do I NEED to call EE

Christopher_G — Tue, 01 Oct 2019 07:23:31 GMT

Hi @adamlee2401

Welcome to the community.

Did you get a chance to call? You can find our contact information on the get in touch help page.

Chris

Re: Do I NEED to call EE

adamlee2401 — Tue, 01 Oct 2019 13:01:01 GMT

Hi, yeah I called and it's sorted now 🙂