topic Re: I upgraded last week to sim only...is there a cooling off period?...am i able to in Archived Posts

I upgraded last week to sim only...is there a cooling off period?...am i able to

Jodierae19 — Mon, 30 Sep 2019 20:42:08 GMT

Am i still able to cancel/close my account?

Re: I upgraded last week to sim only...is there a cooling off period?...am i able to

XRaySpeX — Mon, 30 Sep 2019 21:39:28 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: I upgraded last week to sim only...is there a cooling off period?...am i able to

Leanne_T — Tue, 01 Oct 2019 08:37:06 GMT

Morning @Jodierae19

Welcome to the community.

Is there a reason you wanted to cancel your upgrade and account?

If you ordered online or over the phone, give us a call on 150, and let us know you would like to cancel your upgrade 🙂

Our Mobile Care team will be happy to help you.

Leanne 🙂