topic Re: My order awaiting dispatch in Archived Posts

My order awaiting dispatch

andyman9999 — Sat, 28 Sep 2019 12:43:52 GMT

Im waiting for my galaxy fold to be dispatched heard nothing all i got is its on its way to you

Re: My order awaiting dispatch

Chris_B — Sat, 28 Sep 2019 13:35:53 GMT

@andyman9999 If it’s not been dispatched what more information can be given ? You’ll get information when the device has been dispatched.

Re: My order awaiting dispatch

andyman9999 — Sat, 28 Sep 2019 15:57:56 GMT

When will it be dispatched

Re: My order awaiting dispatch

Christopher_G — Sun, 29 Sep 2019 07:43:10 GMT

Did you manage to speak to our Mobile Care team to check your order, @andyman9999?

As mentioned on another thread you posted on, DPD will be in contact with you when the phone is ready to be dispatched.

Chris

Re: My order awaiting dispatch

andyman9999 — Mon, 30 Sep 2019 02:51:33 GMT

Yous said to me 7 days dispatching now i get told 14 days

Re: My order awaiting dispatch

James_B — Mon, 30 Sep 2019 10:36:05 GMT

Hi @andyman9999,

I'm sorry your phone hasn't been dispatched yet.

As we mentioned in your other conversation, Samsung indicated that there would be limited availability of the device in the UK at launch. As a result, all orders received will be fulfilled on a first come first serve basis until stock is more widely available.

You'll receive a text message with tracking information as soon as stock is available to fulfil your order.

Thanks

James

Re: My order awaiting dispatch

andyman9999 — Mon, 30 Sep 2019 11:08:33 GMT

Cant receive txts got no mobilevcan u check on my order please

Re: My order awaiting dispatch

James_B — Mon, 30 Sep 2019 11:23:42 GMT

Hi @andyman9999,

Sorry, we can't access your account via the community.

If you would like to discuss your order, please get in touch with Customer Care.

Thanks

James