topic Order confirmation in Archived Posts

Order confirmation

Ryanjft96bell — Sat, 28 Sep 2019 20:03:34 GMT

Hello I placed an order yesterday and revived an email saying “ your EE order was successful we’re are processing your order and we will let you know when your order has been dispatched but it’s has a xko number an I have read it need to be a xkn number or you haven’t been accepted am just wondering if I have or haven’t as I have had no other email after the one stated thanks in advance for any help

Ryan

Re: Order confirmation

Chris_B — Sun, 29 Sep 2019 06:44:02 GMT

@Ryanjft96bell It can be a XKN or a KXO number. Your order has been accepted. You’ll get more information when the device ships to you.

Re: Order confirmation

Ryanjft96bell — Sun, 29 Sep 2019 06:47:38 GMT

Thanks very much for that info also I have just been on my online banking and the upfront payment doesn’t seem to have been take is there a reason for that or should I call them up ?

Re: Order confirmation

Katie_B — Sun, 29 Sep 2019 10:43:47 GMT

Good Morning @Ryanjft69bell.

Does this maybe show under pending transactions?

I would recommend giving us a call if this does not show.

Katie 🙂