topic Re: When will you receive iPhone 11 Pro Max Stock? in Archived Posts

When will you receive iPhone 11 Pro Max Stock?

rattan — Sat, 28 Sep 2019 16:40:27 GMT

I eagerly upgraded as a long-term EE customer to the new iPhone pro max, I completed my upgrade online including making an initial upfront cost/payment however I have received no confirmation of when I can expect my new device and it is now been going on for over a week, understandably this is incredibly frustrating and friends of mine have been receiving their devices from other network providers whereas there is been no information or update provided by EE on when I can expect to receive the new iPhone 11 pro max space grey 64GB

Re: When will you receive iPhone 11 Pro Max Stock?

Northerner — Sat, 28 Sep 2019 17:06:45 GMT

Hi @rattan

There is no account access on these forums. If you cannot check EE order tracking then you will need to call EE CS on 150.

Thanks

Re: When will you receive iPhone 11 Pro Max Stock?

James_B — Sun, 29 Sep 2019 08:04:29 GMT

Hi @rattan,

Welcome to the EE Community. 🙂

I'm sorry to hear we haven't been able to fulfil your order yet.

We are sending out back orders on a first come, first serve basis and we'll send you a text with tracking details as soon as it's dispatched.

If you'd prefer to switch to a model that is available for immediate dispatch, please get in touch.

Thanks

James