topic Re: Whats the delay on Samsung Active Watch 2? I Pre-ordered on 27th August in Archived Posts

Whats the delay on Samsung Active Watch 2? I Pre-ordered on 27th August

AaronT1988 — Thu, 26 Sep 2019 16:53:06 GMT

I Pre-ordered the Samsung Active Watch 2 along with my Note 10+ back in August 27th I've received the phone and was expecting the watch originally on the 20th I have since been informed that it was pushed to 27th September by Samsung okay.....but now I'm.reciveing conflicting information I was told I would receive the watch on Friday 27th September....since not receiving an e-mail I phoned on the (26.09.19) to check the ETA and was then told was being sent out Saturday 28th September... I'm now being told via tracking expected 2nd - 5th October? What's going on why am I getting conflicting expected dates and to be told.its arriving Saturday via customer service direct from DPD then to be told it's in fact a week after ?

Re: Whats the delay on Samsung Active Watch 2? I Pre-ordered on 27th August

Chris_B — Thu, 26 Sep 2019 20:01:12 GMT

@AaronT1988 give it till the 27th then call customer services if you haven’t received it. Unfortunately a pre-order is not a guarantee of receiving a device on launch date or thereabouts thereafter. EE can only send out what Samsung supply them and with any new device demand will outstrip what EE are provided.

Re: Whats the delay on Samsung Active Watch 2? I Pre-ordered on 27th August

Katie_B — Fri, 27 Sep 2019 13:46:35 GMT

Good Afternoon @AaronT1988.

Due to high demand, there has been a small market wide delay in deliveries from Samsung. We expect order to be sent on a first come, first serve basis within the next 14 days.

Katie 🙂