topic Re: Facing issues in delivery in Archived Posts

Facing issues in delivery

Vikram — Fri, 27 Sep 2019 07:51:12 GMT

I ordered iphone xs on 24 september 2019 with invoice no 0998 and tracing no with xxxxxxxxxx and company’s person is asking for insurance amount cost woth 90% of phones price so i need to cancel my order and refund my money or either you make delivery and insurance must be your look out

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[mod edit: please do not post personal information on the public board. Thanks!]

Re: Facing issues in delivery

Northerner — Fri, 27 Sep 2019 08:05:51 GMT

Hi @Vikram

If you want to cancel your order then you need to speak to EE CS on 150.

There is no account access on these forums.

Thanks

Re: Facing issues in delivery

Vikram — Fri, 27 Sep 2019 08:09:14 GMT

Howcome am i responsible for insrance charges earlier no terms were known to after payment all the issues came over and if i need phone to be deivered at my place ,it is stuck in turkey ?

Re: Facing issues in delivery

Northerner — Fri, 27 Sep 2019 08:18:22 GMT

Hi @Vikram

You will need to speak to CS on 150.

Thanks

Re: Facing issues in delivery

Vikram — Fri, 27 Sep 2019 08:21:39 GMT

And the number you provided for cancellation is invalid plz provide authentic number

Re: Facing issues in delivery

Northerner — Fri, 27 Sep 2019 08:32:09 GMT

Hi @Vikram

From EE Get in touch page:

Mobile or SIM only customers
Calling from	Number	Cost
EE mobile	150	Free during our opening hours* (25p per call on pay as you go)
EE landline	07953 966 250	Please refer to the pricing guide for calling costs
Another provider	0800 079 8586	Check call charges with your provider
From abroad	+44 (0) 7953 966 250	Please check our roaming charges for calling costs

Re: Facing issues in delivery

James_B — Fri, 27 Sep 2019 10:59:53 GMT

Hi @Vikram,

Welcome to the EE Community.

The invoice you shared is not from a genuine EE store.

EE only ships products to the UK via our official online store or telesales team.

We've reported this retailer to Facebook.

Thanks

James

Re: Facing issues in delivery

Vikram — Fri, 27 Sep 2019 11:42:49 GMT

They are using your name and website ?

Re: Facing issues in delivery

James_B — Fri, 27 Sep 2019 11:48:30 GMT

Hi @Vikram,

The retailer is using the EE brand without our consent and we have asked for the Facebook page to be taken down.

Thanks

James