topic Re: Placed upgrade order this morning but had no update? in Archived Posts

Placed upgrade order this morning but had no update?

Jamie2509 — Thu, 26 Sep 2019 19:49:08 GMT

Re: Placed upgrade order this morning but had no update?

Northerner — Thu, 26 Sep 2019 19:53:40 GMT

Hi @Jamie2509

Have you checked EE order tracking?

Thanks

Re: Placed upgrade order this morning but had no update?

Leanne_T — Fri, 27 Sep 2019 07:29:11 GMT

Morning @Jamie2509

Welcome to the community 🙂

Thanks for upgrading , what phone have you ordered?

Did you place your order online, via chat or over the phone?

Speak soon 🙂

Leanne.

Re: Placed upgrade order this morning but had no update?

Jamie2509 — Fri, 27 Sep 2019 07:36:11 GMT

I upgraded my tablet online but had no other updates just an email confirming saying they would be in touch and nothing else. They havent even took payment I paid upfront.

Re: Placed upgrade order this morning but had no update?

Leanne_T — Fri, 27 Sep 2019 07:50:10 GMT

Hi @Jamie2509

Thanks for coming back to me 🙂

If you get in touch with our Mobile Care team on 150, they will be able to look into the order for you and give you an update 🙂

Let us know how you get on.

Leanne 🙂