topic Re: Galaxy fold delivery updates in Archived Posts

Galaxy fold delivery updates

Nowonder — Wed, 25 Sep 2019 13:45:12 GMT

Hey.

I ordered the Galaxy Fold on the 18th.

Since I started tracking my order its been saying:

Dispatch expected in 24 hours. (been like this for about 4-5 days now)

There has been 0 updates on the tracking page, I also specifically told you guys I wanted to pick it up at a store and it still says:

Delivery to:

Your Address

Is there something wrong with my order?

Re: Galaxy fold delivery updates

Leanne_T — Wed, 25 Sep 2019 15:12:36 GMT

Hello @Nowonder

Thanks for coming to the community.

Samsung has indicated that there will be limited availability of the device in the UK at launch. All orders received will be fulfilled on a first come first serve basis until stock is more widely available.

If you give us a call on 150, our Mobile Care team will be able to check the address for you.

Thanks.

Leanne.

Re: Galaxy fold delivery updates

Wxm19 — Thu, 26 Sep 2019 05:46:12 GMT

Hi,

I am a new customer to EE.

i have had delivery expected text and email with order number however not recieved any information about my new number and how to port my PAC code.

i have tried to find a customer service number to discuss where my Fold is and can’t find one at all?

Can someone please help me with this!

Dave

Re: Galaxy fold delivery updates

Katie_B — Thu, 26 Sep 2019 09:57:14 GMT

Good Morning @Wxm19.

Thanks for ordering with us.

Have you tracked your order using your order number on the online tracker?

Once your order has been dispatched and is with DPD, you will receive a text message with your 1 hour time frame.

We would generally advise completing your number port before 5:30pm for this to complete the next working day.

You can complete a number port by filling in our online form or giving us a call.

Speak soon,

Katie 🙂