topic Re: Galaxy Fold ordered in Archived Posts

Galaxy Fold ordered

JT_UK — Wed, 18 Sep 2019 08:38:58 GMT

I've just ordered the Galaxy Fold this morning - and was told it was pre-order.

The website is now saying "Buy now"

When can I expect to receive it?

Re: Galaxy Fold ordered

gannsta — Wed, 18 Sep 2019 13:00:25 GMT

ordered mine over the phone at 0830 now told 14 days, plus haven't received any sort of confirmation email

Re: Galaxy Fold ordered

JT_UK — Wed, 18 Sep 2019 13:02:46 GMT

I'm being told first come first served due to limited availability....

I hope ordering at 8.30 is somewhere at the front of the queue!

Re: Galaxy Fold ordered

gannsta — Wed, 18 Sep 2019 13:05:44 GMT

totally agree!! can only wait and see

Re: Galaxy Fold ordered

James_B — Wed, 18 Sep 2019 14:44:52 GMT

Hi @JT_UK,

Welcome to the Community. 🙂

The current delivery estimates in the online shop state dispatch within seven days for the Cosmos Black and 14 days for the Space Silver.

Hope this helps.

James

Re: Galaxy Fold ordered

gannsta — Wed, 18 Sep 2019 21:22:22 GMT

@James_B hmmmm this sounds more like a pre order when not being called one.

As am sure I was told today that EE don't even have stock of the phone, can you confirm this?

Re: Galaxy Fold ordered

BrendonH — Wed, 18 Sep 2019 21:27:21 GMT

@gannsta

The phone was only released today. But stocks have gone.

They dont get them until the day so EE are at the mercy of Samsung.

Re: Galaxy Fold ordered

gannsta — Wed, 18 Sep 2019 21:46:00 GMT

@BrendonH

II understand the phone was released today, so therefore delivery should be 1-2 working days if in stock.

However I believe that EE do not have any stock yet, so therefore why isn't this period classed as a pre-order as basically this is what it is appearing to be from a customer point of view.

Lack of knowledge on EE part, I can agree can be put down to Samsung.

Did Samsung promise stock to EE today?

All I have had is a text message to confirm my order and I can track it on a certain Web page, however I haven't been given a order number to track so quite don't know how that works.

I just hope that the phone itself makes up for all the confusion today has caused.

Re: Galaxy Fold ordered

Robmid — Wed, 18 Sep 2019 21:43:36 GMT

Your lucky I ordered 10am and I haven't even had a email or text to confirm, would be nice to know.

Re: Galaxy Fold ordered

gannsta — Wed, 18 Sep 2019 21:46:59 GMT

@Robmid

Apparently it is going to be on a first come first serve basis

Re: Galaxy Fold ordered

Robmid — Wed, 18 Sep 2019 21:55:21 GMT

Not great considering the rather high price,

Re: Galaxy Fold ordered

gannsta — Wed, 18 Sep 2019 22:05:40 GMT

@Robmid

Yes but you have to remember the phone has a RRP of £1900 which is a lot more than any phone that EE have in there range.

Re: Galaxy Fold ordered

Leanne_T — Thu, 19 Sep 2019 07:50:11 GMT

Hi there @gannsta

As the UK's biggest and fastest network, we're excited to be the exclusive operator partner for the Galaxy Fold 5G.

Samsung has indicated that there will be limited availability of the device in the UK at launch.

As a result, all orders received will be fulfilled on a first come first serve basis until stock is more widely available.

Thanks.

Leanne.

Re: Galaxy Fold ordered

Leanne_T — Thu, 19 Sep 2019 07:54:27 GMT

Hi there @Robmid

Thanks for coming here.

Have you received an email or text to confirm your order now?

If not, can you check your junk/spam folders?

Leanne 🙂

Re: Galaxy Fold ordered

Robmid — Thu, 19 Sep 2019 10:07:54 GMT

Hi Leanne, no conformation of order

But I recieved my trade in Email

"If we don’t receive the Samsung Galaxy S10 5G 256 by October 03, 2019, any trade in discount applied will expire and a charge of £700 will be added onto your next bill. This will appear as “Non Trade In charge"

So hopefully I will recieve soon as theres no way I can hand this phone back before Galaxy fold arrives.

Re: Galaxy Fold ordered

gannsta — Thu, 19 Sep 2019 11:11:41 GMT

@Leanne_T

Thanks for that, am sure I already said that earlier that they would be first come first serve.

Pity we don't knon who is at the top of the list or the actual number Samsung are letting EE have

Re: Galaxy Fold ordered

JT_UK — Thu, 19 Sep 2019 12:38:34 GMT

Dpd delivery SMS confirmation just received for tomorrow!

Note, I ordered at 8.30am over the phone yesterday

Re: Galaxy Fold ordered

Robmid — Thu, 19 Sep 2019 13:50:05 GMT

Good to here JT_UK enjoy your galaxy fold

Re: Galaxy Fold ordered

Leanne_T — Thu, 19 Sep 2019 13:52:26 GMT

Hi there @Robmid

Thanks for coming back to me.

If you would like us to check the order for you, give us a call on 150 we will get this looked into for you.

Leanne.

Re: Galaxy Fold ordered

spinstorm — Thu, 19 Sep 2019 17:18:25 GMT

@JT_UK Thats cool - I placed my order at 10.30am but wasn’t processed until 4.30pm based on my confirmation email.

I haven’t gotten any delivery messages yet. I don’t however expect it to arrive before next week, but unfortunately I will be on holiday from Tuesday for a week so I doubt I will get it before I go which is one of the reasons why I was really annoyed at the lack of stock and bad communication.