topic Re: My air pod order hasn’t arrived in Archived Posts

My air pod order hasn’t arrived

Rach147 — Tue, 24 Sep 2019 17:04:30 GMT

I have a confirmation email that my air pods are on the way and have had nothing from DPD like usual

Re: My air pod order hasn’t arrived

Northerner — Tue, 24 Sep 2019 17:55:55 GMT

You will only receive a text when your delivery is due, so if they are on the way it should be any day now. If you want a more accurate delivery day then give CS a call on 150.

Thanks

Re: My air pod order hasn’t arrived

Rach147 — Tue, 24 Sep 2019 18:16:41 GMT

I received the email on the 18th Sept hence why I thought I should have had a message by now as I ordered something that was out of stock two days later and that has arrived to day and had regular updates from DPD

I have tried 150 and all they say is DPD will be in touch hence why I tried here as a last resort before cancelling the order and complaining.

Thanks for the reply

Re: My air pod order hasn’t arrived

Christopher_G — Wed, 25 Sep 2019 08:55:22 GMT

Hi @Rach147

Welcome to the community.

Were the Mobile Care team able to give you a tracking number or a DPD consignment number?

Chris

Re: My air pod order hasn’t arrived

Rach147 — Wed, 25 Sep 2019 09:32:52 GMT

Hi Chris

the only number I have is the order ref

xkoXXXXXXXXX the email just stated DPD will contact you and have had nothing else yet.

Regards

Rachel

[MOD EDIT: Please do not post order numbers in the public forum, thanks]

Re: My air pod order hasn’t arrived

Christopher_G — Wed, 25 Sep 2019 09:34:29 GMT

OK, thanks @Rach147

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris