topic Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible? in Archived Posts

Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Amanda1967 — Sat, 21 Sep 2019 00:16:56 GMT

I pre ordered an iPhone 11 pro max on the 20th in my local store and was told I was the first to pre order. Great I thought until today. Went into store this afternoon and no phone. I ordered the 256 pro max in midnight green. To my disappointment this phone is available on line now with one day delivery to your local store or home address. If you have available stock why was my phone not sent to store!!!!!!!!!!

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Chris_B — Sat, 21 Sep 2019 06:46:03 GMT

@Amanda1967 Did the store actually order the device? You need UK take this up with the place you ordered the device from.

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

James_B — Sat, 21 Sep 2019 10:23:28 GMT

Hi @Amanda1967,

Welcome to the EE Community.

Has your local store let you know when you will be able to collect your phone?

Thanks

James

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Amanda1967 — Sat, 21 Sep 2019 10:38:50 GMT

Rang them today and they are trying to sort it out for me. My pre order was the only one not to turn up yesterday and they cannot understand why. It’s just a waiting game now.

Sent from my iPhone

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

James_B — Sat, 21 Sep 2019 10:47:58 GMT

Thanks for letting me know @Amanda1967

I'm happy to hear the store are trying to get this sorted for you.

James

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Amanda1967 — Sat, 21 Sep 2019 18:55:37 GMT

As of today still no phone,my local store rang around 5 stores and they didn’t have any either. The on line store still says one day delivery on the pro max 256 in midnight green.

Has anyone received an iPhone 11 max pro 256 in midnight green ???

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Alex_S — Sun, 22 Sep 2019 08:28:42 GMT

Hi @Amanda1967,

Have you spoken to the store about cancelling your order to complete it on line?

If we have the device you want in stock ready to dispatch you will receive it within 1 day.

Alex 🙂

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Amanda1967 — Sun, 22 Sep 2019 10:30:49 GMT

I don’t think I can up grade over the phone as I am on an early up grade contract where I hand my old phone back

Sent from my iPhone

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Katie_B — Sun, 22 Sep 2019 12:03:49 GMT

Good Afternoon @Amanda1967.

You can still do this by giving us a call, our upgrades department will be able to provide you the full process.

Thanks,

Katie 🙂

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Amanda1967 — Sun, 22 Sep 2019 13:52:49 GMT

Thank you so much for the reply. I have upgraded over the phone and my new phone will be arriving tomorrow. One very happy customer 😁😁😁

Sent from my iPhone

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Katie_B — Sun, 22 Sep 2019 14:00:02 GMT

Be sure to pop back and let us know what you think @Amanda1967.

Katie 🙂

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Amanda1967 — Tue, 24 Sep 2019 09:48:17 GMT

I ordered on line on Sunday and Monday 23rd September my iPhone pro max 256 in midnight green arrived. What can I say but LOVE IT LOVE IT LOVE IT. The colour is amazing and so much better than I ever thought it would be. The camera square isn’t that bad and I don’t mind it at all. Cannot wait now to have a play around taking pictures and videos and see what this model can do. One happy happy customer

Re: Ordered 11 pro max but not arrived,yet available on line,how it that possible?

Katie_B — Tue, 24 Sep 2019 09:53:46 GMT

Thanks for coming back and letting us know @Amanda1967.

I must say it has to be my favourite colour and it really resembles a Khaki colour.

Super jealous and can't wait to upgrade myself :)!

Katie