topic Re: O did pre order my iPhone 11 pro max but didn’t received any confirmation in Archived Posts

O did pre order my iPhone 11 pro max but didn’t received any confirmation

Decamargovagner — Mon, 23 Sep 2019 11:08:28 GMT

Didn’t get any email or any sort of confirmation after done my upgrade with iPhone 11 pro max.

Re: O did pre order my iPhone 11 pro max but didn’t received any confirmation

Christopher_G — Mon, 23 Sep 2019 13:46:41 GMT

Hi @Decamargovagner

Welcome to the community and thanks for ordering. 😄

How did you order? Was it over the phone, website, live chat or in-store?

Chris

Re: O did pre order my iPhone 11 pro max but didn’t received any confirmation

Decamargovagner — Mon, 23 Sep 2019 13:57:24 GMT

I did through live chat... a bit weird as I’ve said I didn’t get any confirmation. Also it was a pre order and I didn’t receive nothing yet but the phone are already available to buy right now. Makes me wonder if really worth to do the pre orders.

Re: O did pre order my iPhone 11 pro max but didn’t received any confirmation

Christopher_G — Mon, 23 Sep 2019 14:12:30 GMT

You don't always get a confirmation email through live chat as all of the information is shared on-screen, @Decamargovagner.

We send out devices in the order they were purchased, whether this was online, in store, or over the phone. This is true for pre-orders too.

The delivery timescale may vary though depending on which colour and size variant you purchased.

If you'd like to check your order to make sure everything is OK, I recommend getting in touch with our Mobile Care team.

Chris