topic Re: Ordered a order 11 days ago and have heard nothing back from them yet in Archived Posts

Ordered a order 11 days ago and have heard nothing back from them yet

Kyleboyd98 — Tue, 03 Sep 2019 07:53:01 GMT

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Katie_B — Tue, 03 Sep 2019 09:52:00 GMT

Hi @Kyleboyd98.

Welcome to the EE Community.

Thank you for ordering with us.

So I can take a further look into this please provide me with the phone you ordered and the colour.

Katie 🙂

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Kyleboyd98 — Tue, 03 Sep 2019 10:06:35 GMT

Hi Katie 😁

I ordered the deal which was the Google pixel 3a, with either xbox,sonos or b&o headphones and I ordered it to be delivered to the non accord branch in aberdeen but I'm yet to hear anything further than the confirmation email which I recieved on the 23rd of August, please can you find out what is happening, because it's almost been 2 weeks

Thanks Kyle

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Kyleboyd98 — Tue, 03 Sep 2019 10:07:32 GMT

The colour was clearly white

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Katie_B — Tue, 03 Sep 2019 10:28:23 GMT

Thanks for confirming this @Kyleboyd98.

I have checked and this is showing to expect dispatch within 28 days.

When you made the order where you provide with a time scale?

Speak soon,

Katie 🙂

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Kyleboyd98 — Tue, 03 Sep 2019 10:44:43 GMT

Yikes, no I was not told it would take that long, why does it take a month to dispatch, nevermind getting the actual order 😱

Thanks

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Katie_B — Tue, 03 Sep 2019 11:07:09 GMT

This could be dispatched before then @Kyleboyd98.

As soon as this is ready to be sent to you, you will receive a text message notification.

Finger's crossed it's not much longer,

Katie 🙂

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Kyleboyd98 — Sat, 21 Sep 2019 20:36:21 GMT

Hey it's now 2 days till it's been a whole month since I ordered and I have yet heard anything about dispatch, could you potentially check up on my order and see what's going on?

Thanks kyle

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Alex_S — Sun, 22 Sep 2019 09:15:54 GMT

Hi @Kyleboyd98,

The EE shop pages have now been updated to advice the phone will be dispatched within 14 days since you spoke to @Katie_B.

If you give our customer service team a call, they will be able to check the status of your order.

Come back and let me know what they advice once you have spoken to them.

Alex 🙂

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Kyleboyd98 — Mon, 23 Sep 2019 11:31:05 GMT

Well I spoke to Katie 3 weeks ago, and phoning the customer service line is useless because you need a ee phone number to get anywhere which of course I do not have because I am yet receive my order a whole month later since I ordered.

Thanks Kyle

Re: Ordered a order 11 days ago and have heard nothing back from them yet

Leanne_T — Mon, 23 Sep 2019 14:00:34 GMT

Hello @Kyleboyd98

Thanks for coming back to us.

I have sent you a private message on here for some details.

Leanne.