topic Re: iPhone 11 Pr Ma 64gb Awaiting confirmation in Archived Posts

iPhone 11 Pr Ma 64gb Awaiting confirmation

MD91 — Fri, 20 Sep 2019 10:17:45 GMT

Pre-ordered this phone, and was expecting it today as per advice given by the CS agent I spoke to. It's release day, I've heard nothing so I logged in to my account and it says "Awaiting confirmation" can anyone look into this for me please and give me an estimated delivery date?

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

Northerner — Fri, 20 Sep 2019 11:09:22 GMT

Hi @MD91

Have you checked EE order tracking?

You will receive a text from DPD when your delivery is due to be made.

Thanks

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

MD91 — Fri, 20 Sep 2019 11:11:07 GMT

I have, in my original message, it states that the order status is "Awaiting confirmation" which is both unclear and unhelpful.

My question was an estimation on time until I'm likely to get a clearer delivery date

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

Jon_K — Fri, 20 Sep 2019 13:23:35 GMT

Hi @MD91.

What colour iPhone 11 Pro Max did you order? 🙂

If you have a look in our online shop, it will give you an estimation on how long the dispatch will be on each variant.

The order tracker will update as soon as there is progress on your order.

Jon

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

MD91 — Fri, 20 Sep 2019 13:29:37 GMT

Hi @Jon_K I ordered the iphone 11 pro max space grey 64gb.

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

Jon_K — Fri, 20 Sep 2019 13:41:16 GMT

Thanks @MD91.

When did you make this order?

And have you had any texts from DPD?

Jon

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

MD91 — Fri, 20 Sep 2019 13:50:16 GMT

@Jon_K Hi Jon,

I ordered this on 18th of September, and I've got no email or text from DPD and my EE tracker says awaiting confirmation still..

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

hlesx — Fri, 20 Sep 2019 13:53:53 GMT

same thing with me. Same order date, same phone (inc colour and GB) and was also told today for expected delivery. But still says awaiting confirmation. You’d think there’d be an update or delay message..

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

Jon_K — Fri, 20 Sep 2019 14:04:06 GMT

Hi @MD91.

I'd recommend giving us a call on 150 and discussing it further with our team.

They will be able to give you an estimated timescale and also let you know which variants are available for a quicker delivery if necessary.

Jon

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

MD91 — Fri, 20 Sep 2019 14:23:21 GMT

😂brilliant! Love that!

Let me look at stock and give you an idea of time....what phone did you order? What colour? When?

Sorry, call 150 for more details!

Cheers @Jon_K

Re: iPhone 11 Pr Ma 64gb Awaiting confirmation

hlesx — Fri, 20 Sep 2019 14:27:12 GMT

I’ve just spoken to an agent via online chat and they said I have to wait 8 days for an update or whatever and its a “first come first served” basis. 8 days after I was told it was going to be delivered? Ok