topic Re: Can I cancel my new contract and swap to sim only in Archived Posts

Can I cancel my new contract and swap to sim only

Lloyd4 — Thu, 19 Sep 2019 17:54:14 GMT

Re: Can I cancel my new contract and swap to sim only

Northerner — Thu, 19 Sep 2019 18:11:22 GMT

Your contract automatically reverts to pay monthly SIM only on when your minimum term ends. You can also upgrade to SIM only.

Thanks

Re: Can I cancel my new contract and swap to sim only

XRaySpeX — Thu, 19 Sep 2019 18:24:42 GMT

If you ordered your new contract online or by phone you have a 14-day cooling-off period from delivery to cancel FoC. Then you can order a SIM-Only. If you ordered in an EE store you have no such cooling-off period.

Re: Can I cancel my new contract and swap to sim only

XRaySpeX — Thu, 19 Sep 2019 18:27:32 GMT

@Northerner wrote:

Your contract automatically reverts to pay monthly SIM only on when your minimum term ends.

Does it? At min. term it just carries on as before. You have to explicitly upgrade to SIM-Only.

Re: Can I cancel my new contract and swap to sim only

Christopher_G — Fri, 20 Sep 2019 07:06:14 GMT

Hi @Lloyd4

Welcome to the community. 🙂

How long have you had the contract? If you're in the first 14 days, and you took out your contract over the phone or website, you can return your equipment and cancel.

Find out more information about cancelling within 14 days >

Chris