topic Re: iPhone 11 Pro and Apple Watch Series 5 in Archived Posts

iPhone 11 Pro and Apple Watch Series 5

kylefair1985 — Thu, 19 Sep 2019 05:25:44 GMT

Hi,

I ordered both the watch and iPhone 11 pro (both upgrades from my current phone and watch) but have not received an order confirmation email for either product?

Albeit, I do have 'order numbers' which do not work in the 'Online Order tracker'

Am I to expect the products tomorrow or will there be a delay in stock?

Any help appreciated

Kyle

Re: iPhone 11 Pro and Apple Watch Series 5

James_B — Thu, 19 Sep 2019 08:21:06 GMT

Hi @kylefair1985,

Welcome to the EE Community.

How did you place your order?

If it's going to arrive tomorrow, you'll receive a text message from DPD before 8PM today with tracking information.

Thanks

James

Re: iPhone 11 Pro and Apple Watch Series 5

kylefair1985 — Thu, 19 Sep 2019 08:24:28 GMT

Hi James

Thanks for the update - I was just concerned that I hadn't received the email confirmations from EE

I'll wait (impatiently) for DPD lol

Many thanks

Kyle

Re: iPhone 11 Pro and Apple Watch Series 5

kylefair1985 — Thu, 19 Sep 2019 08:25:16 GMT

Oh sorry, and both ordered over the phone by calling EE

Both order numbers begin with a '024'

Re: iPhone 11 Pro and Apple Watch Series 5

James_B — Thu, 19 Sep 2019 08:30:28 GMT

Hi @kylefair1985,

Don't worry, if you ordered over the phone, your pre-order will be in place and ready to go when stock arrives.

I'd also recommend downloading the DPD app which will notify you when they collect your order.

Hope this helps. 🙂

James

Re: iPhone 11 Pro and Apple Watch Series 5

kylefair1985 — Thu, 19 Sep 2019 08:31:34 GMT

It does

Thanks James

Re: iPhone 11 Pro and Apple Watch Series 5

James_B — Thu, 19 Sep 2019 08:33:05 GMT

No problem @kylefair1985

Enjoy your new phone and watch when they arrive. 🙂

James