topic Re: Arrival of router in Archived Posts

Arrival of router

LaurenSalvatore — Wed, 18 Sep 2019 05:33:31 GMT

Placed an order for fibre broadband in store near the start of September. The earliest set up date was today (18/09/2019). After looking on the website it stated that if you're a new broadband customer, that you should receive your new router the day before your live date or engineers visit? (Not sure on which). It also stated that the router would have been delivered by DPD so I would've received a text message/ email with a tracking ID and a time slot for the routers arrival, which I didn't or haven't received yet. Is there any delays with my order that I need to be made aware of, as if there is, I haven't been notified or updated about them.

Kind Regards

Re: Arrival of router

LaurenSalvatore — Wed, 18 Sep 2019 07:54:26 GMT

Prior to my earlier post this morning. Had the open reach guy around to test the line etc. Doesn't seem to be any problems. After tracking the equipment (Router) it says that it hasn't been shipped yet. Why is this? I haven't received a go live date either. Due to me not been kept in the loop via emails/texts I don't know what is happening.

Any information would be greatly appreciated.

xxxxxx xxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Arrival of router

Katie_B — Wed, 18 Sep 2019 11:05:28 GMT

Good Afternoon @LaurenSalvatore.

Thanks for ordering with us 🙂

When you placed the order, did you receive an email confirming your go live date?

I have sent you a private message for further details,

Katie