topic New phone in Archived Posts

New phone

johnw2006 — Fri, 13 Sep 2019 10:16:18 GMT

I placed a order on the phone just now but haven't received any email confirmation ect

Re: New phone

LifeByStuart — Fri, 13 Sep 2019 10:19:39 GMT

It can take a few minutes but if you’re curious call 150 they will confirm what’s going on 🙂

Re: New phone

Katie_B — Fri, 13 Sep 2019 12:29:17 GMT

Good Afternoon @johnw2006.

Thanks for ordering with us.

Have you now received your confirmation?

Speak soon,

Katie 🙂

Re: New phone

johnw2006 — Fri, 13 Sep 2019 12:56:39 GMT

Hi no still not received anything at all

Re: New phone

Katie_B — Fri, 13 Sep 2019 13:09:10 GMT

Thanks for confirming this @johnw2006.

I would recommend getting in touch with our mobile care team, who will be able to look at this for you.

Katie 🙂

Re: New phone

LifeByStuart — Mon, 16 Sep 2019 22:17:55 GMT

Is this sorted ? I’m having the same with The new iPhone but that is cause of pre order but if you call 150 and ask for order update they can certainly help you out