topic Re: I have just ordered a phone and received successful email. What does this mean? in Archived Posts

I have just ordered a phone and received successful email. What does this mean?

Nat_201093 — Mon, 16 Sep 2019 10:27:57 GMT

Hi, I have just ordered a phone and had a email saying successful. What does this mean? Does this mean all the checks have gone through and I have passed the credit check?

Re: I have just ordered a phone and received successful email. What does this mean?

XRaySpeX — Mon, 16 Sep 2019 10:33:08 GMT

@Nat_201093 : Yes, your order has been accepted. You will later get a tracking no.

Re: I have just ordered a phone and received successful email. What does this mean?

Nat_201093 — Mon, 16 Sep 2019 10:45:06 GMT

Hi,

Thank you!

As it’s the phone 11 when would I receive the email? I’m worried it won’t have gone through

Re: I have just ordered a phone and received successful email. What does this mean?

James_B — Mon, 16 Sep 2019 13:35:38 GMT

Hi @Nat_201093,

Welcome to the EE Community. 🙂

You'll receive a text message from DPD with tracking details the day before your delivery.

Thanks for choosing EE.

James

Re: I have just ordered a phone and received successful email. What does this mean?

Nat_201093 — Mon, 16 Sep 2019 15:19:20 GMT

If needed can the plan be changed when receiving the phone??

Re: I have just ordered a phone and received successful email. What does this mean?

Christopher_G — Mon, 16 Sep 2019 17:37:30 GMT

Hi @Nat_201093

Welcome to the community.

Yes, you can change your plan. There are rules to which plans you can change to though. You can see more information on our how do I change my EE plan article.

Chris 🙂