topic New order in Archived Posts

New order

Beckameliax — Mon, 16 Sep 2019 13:06:13 GMT

Ordered a new phone on wednesday still havent heard anything that its being shipped? Usually takes 7 days and its been 5 days?

Beckameliax — Mon, 16 Sep 2019 12:59:19 GMT

Chris_B — Mon, 16 Sep 2019 13:08:35 GMT

@Beckameliax Give customer services a call about this as you should of received tracking information by now.

Beckameliax — Mon, 16 Sep 2019 13:59:48 GMT

I have tracked it it says its still waiting to be dispatched but its been 5 days

xxxxx xxxxxx xxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Leanne_T — Mon, 16 Sep 2019 14:33:24 GMT

Thanks for posting 🙂

What phone have you ordered?

Also, did you order online, over the phone or in store?

Leanne 🙂

Beckameliax — Mon, 16 Sep 2019 14:51:01 GMT

Hi ,

It was the iphone xr black and i ordered it online

Becky Amelia Stone

Christopher_G — Mon, 16 Sep 2019 17:03:50 GMT

Welcome to the community and thanks for ordering.

I've checked stock levels and both versions of the iPhone XR in black are in stock and expected to be dispatched within 1 day.

I recommend giving our Mobile Care team a quick call, just to check everything is OK with your order.

Let us know how you get on.

Chris