topic Re: App can't give me any tracking information in Archived Posts

App can't give me any tracking information

lisabarrett — Wed, 11 Sep 2019 11:00:37 GMT

Hi. I ordered an iPad on Sunday. I have tried to track my order (xkoxxxxxxxxx) using the app but it tells me it does not have tracking information for my order.

[mod edit: please do not post private information on the public board. Thanks!]

Re: App can't give me any tracking information

Leanne_T — Wed, 11 Sep 2019 12:07:25 GMT

Hi there @lisabarrett

Thanks for coming here.

Did the iPad show in stock when you placed your order?

Also, did you receive an email or text with confirmation of your order?

Speak soon 🙂

Leanne.

Re: App can't give me any tracking information

lisabarrett — Wed, 11 Sep 2019 12:11:26 GMT

Hi Leanne.

Yes, it showed as in stock with dispatch within 24 hours. I also got an email confirmation of the order with a reference number.

Re: App can't give me any tracking information

Leanne_T — Wed, 11 Sep 2019 12:35:35 GMT

Hi @lisabarrett

Thanks for the quick reply.

We will need to check your account for you, if you give us a call on 150 our Mobile Care team will be able to do this for you,

Let me know how you get on.

Leanne.

Re: App can't give me any tracking information

lisabarrett — Thu, 12 Sep 2019 10:14:33 GMT

Hi Leanne

I got through to a lovely lady who initially couldn't find my order. She eventually found it, it wasn't linked to my account. All sorted now.

Thanks.

Re: App can't give me any tracking information

Leanne_T — Thu, 12 Sep 2019 10:25:46 GMT

Hi @lisabarrett

Thanks for coming back to the community and letting me know 🙂

Have a great day 🙂