topic order status in Archived Posts

order status

Pncfcom — Wed, 11 Sep 2019 22:31:53 GMT

I am new to join EE and I submit an order online. I attempt to track my order but it says wrong Email or wrong order reference number.

The order has already submitted for 3 days.

How can I know that when the SIM will arrive?

Chris_B — Thu, 12 Sep 2019 06:21:21 GMT

@Pncfcom if the order went through then the Sim is coming through the Royal mail there is no tracking information on sim only deliveries.

Pncfcom — Thu, 12 Sep 2019 07:45:01 GMT

But I have not received the text or email that show me the SIM dispatched.

Is there something wrong with my order?

Chris_B — Thu, 12 Sep 2019 08:09:50 GMT

@Pncfcom I’m sure when I ordered a sim I didn’t get anything about it being dispatched. Give customer services a call to inquire about it.

Pncfcom — Thu, 12 Sep 2019 08:59:01 GMT

Thanks! I will have a call to the customer services.